Disclaimer

Data on our website
First15 takes the utmost care to ensure that the information on its website is reliable and up-to-date. However, First15 cannot be held responsible for any incomplete or incorrect information found through this website. Use of any information obtained through this website is at the user's own risk.

First15 is not liable for damages resulting from incomplete or incorrect information, nor for damages resulting from problems caused by the dissemination of information via the Internet. Also, First15 is not liable for breakdowns, interruptions, errors or delays in providing information or services.

Also, First15 accepts no liability for any damages suffered as a result of the use of data, advice or ideas provided by or on behalf of First15 through this website.

Hyperlinks on and to our website
This website contains (hyper)links to websites of other organizations and institutions. In addition, links are provided to this website from other websites. First15 does not accept any liability for the content of these (linked) websites. Such (hyper)links are only included for your information and convenience of this, that does not mean that on or through these websites offered information products or services are recommended by First15. The use of any hyperlink is entirely at your own risk.

Links to our website are not permitted without the prior written consent of First15.

Information on website and notice
If information included on the website is also provided in writing, in case of textual differences, the written version will prevail. First15 does not guarantee that emails or other electronic messages sent to it will be received and processed in a timely manner and accepts no liability for any consequences of not receiving or processing them or receiving or processing them too late.  

Privacy statement
First15 respects your privacy and makes every effort to protect your personal data. First15 considers it important that its services are transparent, personal and reliable. Therefore, we are constantly looking for ways to improve our services and tailor them as much as possible to your personal wishes and needs. In doing so, we process your personal data carefully and securely. Moreover, we only process your personal data in accordance with the General Data Protection Regulation (hereinafter: AVG). The privacy statement may change if new developments warrant it. You will always find the most up-to-date privacy statement on our website. This privacy statement was last amended on October 11, 2017.

The privacy statement applies to all data we collect and process from (potential) customers and from users of our websites, apps and other services.

Data we collect:
We collect data in the following ways:

- Data that you provide to us.
- Data we receive based on use of our services and products.

What data do we process and for what purposes?
- We process some data from you to provide the functionalities of these online services and manage them technically. We process this data for the purpose of managing and improving our website and app and analyzing usage. We also use cookies for this purpose. We may process for this purpose the IP address of your device, the web or app page visited, click and browsing behavior, the Internet browser you use, the duration of a visit or session.
- You can fill out an online inquiry form with us and post a comment/question. We process your data so that we can assess your request and contact you regarding your request. To do this, we process data such as your name, email address and phone number.

If you enter into an agreement with us:
- we process your data for the purpose of executing our agreement, we process your data so that we can offer a service and for our administration. Data we may process are name and address, name, email address, phone number, gender.
- We also process your data when you use one of our applications. You gain access through a username and password. We process your data so you can log in to the application, such as your username and password also we process your name, address, city, zip code, usage logs, IP address, email address, gender. If possible, you can link your social media accounts with application. If you also use the social media platform for other things, we refer you to the privacy policy of the respective social media platform for information about this processing. For this purpose, we process your login details, specifications of the products and services you purchase from us, and any changes you make to the data.
- We process your data to send invoices and administer payments. The purpose is to invoice and keep our records. We process for this purpose the name and address details, payment details, billing details, contact details and other data in our customer records.
- we like to have and maintain contact with you. We would like to offer a good service. To answer possible questions, for internal management, to handle complaints/disputes, we process your name and contact data.
- You may receive a newsletter or offer from us to serve you (promotional and marketing purposes), with your consent. We use your data for the purpose of contacting you by mail, e-mail or telephone. We may also contact you on social media platforms. You can unsubscribe from these via the link at the bottom of the email or you can notify us by letter or phone. We process your contact information such as your email address, name and address details and possibly your gender (to personalize the emails) to send you the newsletter or offer (such as your email address).
- When you contact us for your work, we may process your personal data. For example, to determine whether you are allowed to represent your company.

Communication via social media:
- We are active on social media such as Twitter, Facebook, Pinterest, Instagram and LinkedIn. If you contact us via social media, we process your data for the following purposes: to contact you, to be able to answer the questions you ask via social media, if you participate in an action, to be able to carry out the action and inform you about the follow-up and outcome, or to hear your opinion. In doing so, we process your contact data such as for example your (user) name (social ID), address, email address.

For the development and improvement of our products and services:
- In order to serve you well, we are constantly working on the development and improvement of our products and services. In some cases, we process personal data for this purpose. For example, if you ask a question about a product.
- To analyze, maintain, optimize and secure our (mobile) websites, apps and related technologies and to prevent fraud. We may process or monitor personal data through the system for this purpose.

Archive purposes:

- No more personal data than necessary is collected for the stated purposes. If the data is not retained for those purposes, we may still retain the data for archival purposes.

If we are going to use your personal data for purposes other than those mentioned above, we will ask for your permission beforehand. We process personnel data in accordance with the AVG. Personal data will only be processed if:
- you have granted permission for the processing;
- the data processing is necessary for the performance of our contract to which you are a party, or for taking pre-contractual measures in response to a request from you and which are necessary for the conclusion of a contract;
- the data processing is necessary to comply with a legal obligation to which we are subject.
- the data processing is necessary to safeguard a vital interest of yours;
- the data processing is necessary to protect the legitimate interest of us or of a third party to whom the data is provided, unless the interest or fundamental rights and freedoms of the data subject, in particular the right to privacy, prevail.
In principle, we keep your personal data as long as necessary for the above purposes, or to comply with legal (retention) obligations.

Security
First15 takes appropriate adequate technical and organizational measures to secure personal data against loss or unlawful use. These include (standard) appropriate security levels, an information security policy, training of our employees, secure servers and physical security of the rooms where data is stored.

Use of third parties
We also engage third parties in the performance of our work and other business activities. These include mail forwarding, printing companies, hosting services and automation service providers. Insofar as these third parties process your data in the performance of services, these third parties must process your data in accordance with applicable laws and regulations. These third parties must have demonstrably taken appropriate security measures and observe confidentiality. We also take the required contractual, technical and organizational measures ourselves.

First15 as processor
First15 may act as a processor for its clients. The work as processor is carried out by First15 in accordance with the laws and regulations (including the AVG).

Request for inspection, correction and removal
At any time you can inspect your personal data yourself and have it corrected or deleted. You can also inquire whether all the information we have received from you is correct. Within four weeks we will provide you with an overview of the data we have on you. If necessary, we will charge a fee, which is in accordance with the Cost Reimbursement Decree. You can send a written request with a copy of your proof of identity to our postal address PO Box 472 5400 AL in Uden for the attention of the management.

Contact
With this disclaimer and privacy statement we want to give you clarity on how we handle information on our website and your personal data.